Refund and Cancellation Policy

1. Reading CHINTAI is free

There is no subscription, paywall or membership fee for the guides on this site, so in normal use there is nothing to refund. The newsletter is free and you can unsubscribe at any time.

2. Bookings are made with third parties

CHINTAI TRAVEL LLC does not sell flights, accommodation, tours or insurance, and does not take payment for them. Any purchase you make after reading a guide is a contract between you and that provider. Their cancellation and refund rules apply, not ours.

3. How to cancel a trip you booked

Work from the confirmation email the provider sent you.

• Find your booking reference and the provider's name.
• Check the fare or rate conditions, including the cancellation window and any change fee.
• Cancel through the provider's own account area or customer service, in writing where possible.
• Keep a copy of the cancellation confirmation until any refund appears on your statement.

4. Refund timelines

Where a provider owes you a refund, the timing is theirs. Card refunds commonly take one to two billing cycles to appear. If a provider misses its own stated timeline, escalate with them in writing and, if needed, with your card issuer.

5. Paid services, if we ever offer them

If CHINTAI introduces a paid product in future, that product will carry its own clear refund terms at the point of purchase, and those terms will be linked from this page.

6. Questions

If you are not sure who to contact about a booking, write to us with the provider name and we will point you in the right direction.